Privacy Policy

1. Overview

This Privacy Policy covers the treatment of personally identifiable information ("Personal Data") collected through our website and email communications. It applies to BSP Automation's handling of data and does not cover the practices of companies we do not own or control.

If you have any questions about our privacy practices, please contact us at:

2. Information We Collect

Information You Provide:

• Full name
• Company name
• Email address
• Phone number
• Country and address
• Product inquiry details

Information Collected Automatically:

• IP address
• Browser type and version
• Device type and operating system
• Date, time, and duration of your visit
• Pages visited and referring URLs
• Diagnostic and usage data

3. Use of Personal Data

We use your Personal Data to:

• Respond to your inquiries
• Provide customer support
• Process and fulfill orders and warranty-related requests
• Communicate with you regarding your inquiry or purchase
• Improve and personalize our website
• Analyze website usage and monitor performance
• Comply with legal and regulatory obligations
• Send optional promotional messages (if you opt-in)

4. Legal Basis for Processing (GDPR)

We rely on the following legal bases for processing your Personal Data:

• Your consent when you submit an inquiry
• The performance of a contract or steps taken at your request
• Compliance with our legal obligations
• Our legitimate interest in running our business and improving our services

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information only in the following cases:

• With service providers who assist us in delivering our website or services (e.g., hosting providers, analytics tools, email services)
• To comply with legal obligations or lawful requests from authorities
• In connection with a business transaction, such as a merger, acquisition, or asset sale
• With your explicit consent

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Analyze website traffic and behavior
• Improve our marketing campaigns

You can control cookies through your browser settings. For more information, refer to our Cookies Policy.

7. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Responding to inquiries
• Fulfilling warranty requests
• Meeting legal, regulatory, tax, accounting, or reporting obligations

Analytics and technical data may be stored in aggregate or anonymized form for longer periods.

8. Data Transfers

Your information may be transferred to and processed in countries outside of your jurisdiction, including the Netherlands and the European Union. We take appropriate safeguards to ensure your data remains protected, such as using contractual clauses approved by the European Commission.

By submitting your information, you agree to this transfer and processing.

9. Your Rights

Under GDPR (EU/EEA Residents):

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Request transfer of your data (data portability)
• Withdraw consent at any time
• File a complaint with your data protection authority

Under CCPA/CPRA (California Residents):

• A summary of the categories of data collected and disclosed
• Access to the specific personal information collected
• Deletion of personal information
• That their data not be sold or shared (we do not sell data)

To exercise these rights, contact us at sales@bspautomation.com.

10. Security of Your Personal Data

We implement technical and organizational measures to safeguard your data, including:

• SSL (Secure Sockets Layer) encryption for data in transit
• Firewalls and access controls
• Secure server environments and physical access restrictions

While we follow best practices, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last Updated" date. If we make material changes, we will notify you through a prominent notice on our website or via email (if applicable).

Your continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy.

13. Product and Warranty Disclaimer

BSP Automation sells surplus and discontinued industrial automation parts. We are not an authorized distributor or affiliate of the brands we carry. All trademarks and brand names listed belong to their respective owners.

Products sold by BSP Automation come with our own 1-year warranty, and not the original manufacturer's warranty. While many products may include pre-installed firmware, BSP Automation does not guarantee the firmware version or your right to use, modify, or update it. It is your responsibility to comply with all license terms from the original manufacturer.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact us: